WHAT IS YOUR RETURN POLICY?
ALL SALES ARE FINAL as each of our order is custom made once the order is received. We do not accept returns or exchanges unless you received a defective, damaged, or wrong item (e.g., incorrect design, size, or color ). We offer a replacement order free of charge, if the mistake was on our end. The last thing we want is for you to be stuck with a damaged item!
Please notify us within 7 business days of receiving your item at firstname.lastname@example.org to alert us of the issue. Please include: your name, order number, receipt of purchase, and a picture of your item showing the damage. We will gladly arrange for replacement! We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted.
To be eligible for a return or exchange, full-price merchandise must be in the same condition that you received it (unworn/unwashed/unaltered). Please note, you are responsible for return shipping costs.
We accept returns or exchanges for the following:
- A damaged product (proof of damage is required)
- If the mistake was on our end (wrong size/ wrong style/ print error)
- All custom pre-orders
- All sale items
- All items purchased using a promo/discount code
- All items purchased using store credit
- Any item not in its original condition
- Free promotional items with retail value
- Shipping costs
If you are not happy with your purchase for whatever reason, please don’t hesitate to reach out to us: email@example.com. We will do everything possible to provide the most suitable solution to you!
WHEN WILL I RECEIVE MY ORDER?
The average fulfillment time is 3-7 business days. Please allow 5-7 business days on average for delivery. You will receive a shipping confirmation and tracking number via email the day your order has been prepped for shipping.
All fulfillment/ shipping times are estimated and subject to change. Orders with multiple items may be shipped out separately in more than one package. Thank you for your understanding.
I ORDERED MULTIPLE ITEMS BUT ONLY RECEIVED ONE. WHERE IS THE REST OF MY ORDER?
Orders with multiple items may be shipped out separately in more than one package. We work with multiple fulfillment locations around the country to ensure your orders are delivered quickly. Meaning, orders with multiple items may be shipped from different locations depending on inventory.
WHAT DO I DO IF I NEVER RECEIVED MY ORDER?
This is the last thing we would want to hear! Please double check your shipping address to make sure you had entered the correct address; we are not responsible for shipments sent to the wrong address.
WHAT IF MY PACKAGE WAS STOLEN OR LOST IN TRANSIT?
ShopSpeechy is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. We are not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. Please confirm your shipping address before finalizing checkout.
DO YOU SHIP INTERNATIONALLY?
We’re sorry, we only ship within the USA at this time.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
Once an order has been placed and sent to production, you can no longer edit any details or cancel it. If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order. If the shipment details were incorrect, or you ordered the wrong size or color, ShopSpeechy is not responsible and will not offer replacements or refunds. However, please contact us as soon as possible at firstname.lastname@example.org to notify us so we can attempt to resolve the issue.
I FORGOT TO USE MY PROMO CODE. CAN I STILL USE IT EVEN IF I PLACED AN ORDER?
Unfortunately, we are not able to give credit for discounts not applied at checkout.
I HAVE A GENERAL QUESTION. HOW DO I CONTACT YOU?
Our customer satisfaction is our number one priority. Please feel free to reach out with any questions or concerns at email@example.com.
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